Return & Exchange Policy

We want you and your baby to love every purchase! If an item isn’t quite right in size or appearance, we offer a hassle-free exchange process.

Eligibility for Return / Exchange

• Items must be requested for return/exchange within 7 days of delivery.

• Items must be unused, unwashed, and in original condition with all tags intact.

• Proof of purchase (Order ID or invoice) is required.

Non-Returnable Items

• Undergarments, innerwear, and personal hygiene products cannot be returned for safety and health reasons.

How to Request an Exchange

1. Contact us via WhatsApp or Phone at +8801844-789387 with your Order ID.

2. Share a photo/video if there is a defect or sizing issue.

3. Send the item back via courier, or request a parcel exchange where available.

Note: Courier fees for exchanges due to personal preference/size change will be borne by the customer. If the error is on our part (damaged/wrong product), Babynest Kids will cover all shipping costs.